COVID-19 Guest & Staff GUIDELINES
frequently asked questions
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WHAT ARE YOUR HOURS?
Zipline Tours are available by reservation only. Arizona Zipline Adventures Business Hours 8:00 am - 5:00 pm Thursday-Sunday. Peppersauce Kitchen Hours are 10:00 am - 5:00 pm
What exactly is Arizona Zipline Adventures?
We like to think of ourselves as a space for everyone. We offer Arizona’s fastest Zipline EcoTour, team building activities, gold panning fun, short hiking trails, a fully stocked general store, a place to enjoy delicious, seasonal food from Peppersauce Kitchen and an awesome porch to enjoy the views from. You can get just about anything you need whether you are spending the day with us, or are heading up Mt. Lemmon Road to Summerhaven.
Do you have to make a reservation?
Reservations are REQUIRED, so book your spot now by visiting our Adventures Page. A minimum of 2 people required for a tour.
Note: The available dates will appear in green on the calendar. If the date is not green, you will not be able to open it up because it is fully booked. If you are planning on doing team-building, or are a large group, please contact us by filling out the information form on the adventures page.
Note: The available dates will appear in green on the calendar. If the date is not green, you will not be able to open it up because it is fully booked. If you are planning on doing team-building, or are a large group, please contact us by filling out the information form on the adventures page.
Where is it located?
We are situated on the northeast side of the Catalina Mountains in an area that borders the Sonoran and Chihuahan Deserts. We are just off of Mt. Lemmon Road in an area that boasts a rich history that we are excited to share with you! Click here for directions. *Be sure to type in our name (Arizona Zipline Adventures) into your GPS for an accurate time of arrival and exact location.*
What activities do you offer groups?
If your group is looking for something to help develop relationships, work on communication, or simply have fun, we are happy to tailor a package just for you! Aside from our Zipline EcoTour, we have high ropes, low challenge activities, and a great space for enjoying a day out of the office. Please fill out the form on the adventures page for more information.
What do you have available at the store?
We are happy to offer a variety of locally sourced goods, outdoor gear/ equipment, delicious food from Peppersauce Kitchen and AZA swag! We also have ice for those of you planning on extended trips on the mountain.
Is it appropriate to tip your guide?
Absolutely! The general tipping standard is 10% - 15% per person.
What if the weather is unsuitable to Zip?
Arizona Zipline Adventures operates rain, snow or shine. We will make every effort to complete your tour as scheduled. In dangerous weather conditions such as lightning (within 8 miles), high winds (40+mph), extreme rain we may need to delay or cancel your tour. If your tour is cancelled due to weather conditions, we will happily offer you a “rain check” that can be used within 90 days.
Can I bring a camera?
CAN I DRINK BEFORE I ZIPLINE?
Arizona Zipline Adventures has a ZERO-TOLERANCE POLICY. No participants that appear to be impaired or is in any way endangering the safety of themselves or others will be permitted to partake in the scheduled activities. No refund will be offered. Our patio is BYOB, so you are more than welcome to enjoy an adult beverage after your tour.
dOES THE MILITARY DISCOUNT APPLY TO ONLY ACTIVE MILITARY?
The military discount applies to veterans and present military- each military person must present an ID. This does not apply to military dependents or family members.
Do you sell beer?
We sell only non-alcoholic beverages in our General store. Drink options include Sarsaparilla, Cream Soda, Mexican Coke, Gatorade, Water, Teas, etc. Drinking is not permitted prior to any AZA facilitated activity, however, guests may BYOB to enjoy adult beverages after their activity with us!
Zipline Specific Questions:
What should I wear?
Active-outdoor clothing! In order to be most comfortable in our harnesses and on our trails, we recommend long shorts, capris or pants. Closed-Toe Shoes are REQUIRED. We also recommend sunscreen, chap-stick, and sunglasses.
How much does it cost?
Pricing varies by age, and group size. Visit our Adventures page for more details. Military personnel must present ID to receive discount.
How do I make a reservation?
Reservations can be made online by visiting our Adventures page and selecting the "book now" button under the activity description. For a group of more than 8 people, you must use the form on our Adventures page or call to make a reservation.
**Please note that we do suggest arriving 30 minutes prior to tour time to ensure a smooth check-in process. Reservations required
**Please note that we do suggest arriving 30 minutes prior to tour time to ensure a smooth check-in process. Reservations required
What are the requirements for the ZIPLINE tourS?
- All participants must weigh between 50 and 250 lbs. (fully clothed), be capable of following instructions, ascending and descending stairs, and walking on light hiking trails. Arizona Zipline Adventures has a zero-tolerance policy. No participants that appear to be impaired or is in any way endangering the safety of themselves or others will be permitted to partake in the scheduled activities. Ziplining is not recommended for anyone who is pregnant, thinks they might be pregnant, or suffers from recent neck or back injuries. All participants must wear closed-toe shoes.
HOW SAFE IS IT?
Our zipline has been built to the Association of Challenge Course Technology (ACCT) standards. It is inspected by our staff daily and by an ACCT certified inspector periodically. Our staff have extensive training in ropes systems.
How do you get from one line to the next?
Our course involves some light hiking in between spans. We designed it this way so that you can experience the desert from changing perspectives.
How long does the Zipline EcoTour take?
The full Zipline EcoTour takes approximately 2 hours with up to 8 people in each group and includes a ride on all 5 of our ziplines.
How many lines are there?
There are 5 different zipline spans. They range in length from 400 ft. to 1,500 ft.
How high off the ground will i be?
The tallest zipline is 80 feet high.
Do I have to sign anything?
Yes, each participant will be required to sign a liability waiver. You will receive a link in your confirmation email to fill the waiver out in advance.
What is your cancellation policy?
To help us plan ahead and ensure the best possible experience for our guests, tours are offered by reservation. We ask that guests arrive 30 minutes prior to scheduled tour time to ensure a smooth check in process. If you need to cancel or reschedule your reservation, please call us no later than 48 hours before your scheduled tour to receive a full refund. Late arrivals, no-shows, cancellations for bookings within 48 hours of scheduled tour, and those not meeting tour requirements during tour check-in will not be refunded or rescheduled. In addition, all customers, including POGO Pass holders will be charged the balance due for late arrivals, no-shows, and those not meeting tour requirements during tour check-in. Large group bookings that need to cancel or reschedule, please call us no later than 7 days prior to scheduled tour or activity in order to receive a full refund. All gift card sales are final. Please review all tour requirements and plan your day and travel arrangements accordingly.
Do you have somewhere we can keep our belongings while we zip?
Yes, we have free lockers for you to use while you are out adventuring!
Peppersauce Wild Cave Tour Specific Questions:
What should I wear?
Active-outdoor clothing that you can get muddy and dirty! We recommend capris or pants and short-sleeved shirts, sunscreen, chap-stick, and sunglasses for the Off-Road drive to the caves. Closed-Toe Shoes with good tread are REQUIRED. We also suggest that you bring a change of clothes for after the tour.
How much does it cost?
Refer to our Adventures page for listed pricing.
How do I make a reservation?
Reservations can be made online by visiting our Adventures page and selecting the "book now" button under the activity description. For a group of more than 8 people, you must fill out the information form on our Adventures page or call to make a reservation.
**Please note that we do suggest arriving 20 minutes prior to tour time to ensure a smooth check-in process. RESERVATIONS REQUIRED
**Please note that we do suggest arriving 20 minutes prior to tour time to ensure a smooth check-in process. RESERVATIONS REQUIRED
WHAT ARE THE REQUIREMENTS FOR THE WILD CAVE TOUR?
- Must be able to hike/ climb up steep passages up to 10’ high
- Must be able to fit through a space that is 16” tall by 43” wide
- Must be able to crawl 3 feet on stomach/ hands/ knees
- Must wear closed-toe shoes that have good tread
- Must be comfortable in enclosed spaces. This is an in and out tour.
DO I NEED TO BRING GEAR?
- All gear provided by AZA. Includes water, headlamps, helmets, and gloves
- Guests are permitted to bring their own headlamp, knee or elbow pads
DO I HAVE TO GO ON THE OFF-ROAD ADVENTURE?
The Peppersauce Wild Cave Tour includes an Off-Road Adventure to get to the Cave. The scenic drive lasts about 20 minutes each way and is necessary to access the cave entrance.
How long does the peppersauce wild cave tour take?
The Peppersauce Wild Cave Tour will last approximately 2 hours with up to 12 people in each group. Each group will be led by 2 experienced guides. There is a trip minimum of 4 people.
do i have to sign anything?
Yes, each participant will be required to sign a liability waiver. You can use the link at the bottom of the page to print one out to bring with you or fill one out upon arrival.
what is your cancellation policy?
To help us plan ahead and ensure the best possible experience for our guests, tours are offered by reservation. We ask that guests arrive 20 minutes prior to scheduled tour time to ensure a smooth check in process. If you need to cancel or reschedule your reservation, please call us no later than 48 hours before your scheduled tour to receive a full refund. Late arrivals, no-shows, cancellations for bookings within 48 hours of scheduled tour, and those not meeting tour requirements during tour check-in will not be refunded or rescheduled. Large group bookings that need to cancel or reschedule, please call us no later than 14 days prior to scheduled tour or activity in order to receive a full refund. All gift card sales are final. Please review all tour requirements and plan your day and travel arrangements accordingly.
do you have somewhere we can keep our belongings while we go on the wild cave tour?
You will be able to leave your belongings in your vehicle for the duration of the tour.
What if I have more questions? Call us! We love hearing from you and want to make sure that you have the best experience possible.
Click here for our contact information.
Click here for our contact information.
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CLICK HERE FOR DIRECTIONS!
Contact Information Phone: 520.308.9350 Address: 35406 S. Mt. Lemmon Rd Oracle, AZ 85623 GPS Coordinates: N 32 degrees 33.108' W 110 degrees 42.534' Store Hours: Thursday-Sunday 8:00 AM - 5:00 PM Closed Monday-Wednesday |
35406 S. Mt. Lemmon Rd Oracle, AZ 85623
GPS Coordinates: N 32 degrees 33.108' W 110 degrees 42.534'
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